The Corona pandemic raises many questions that were previously not even an issue. Anyone who wants to go on a skiing vacation today, especially in the winter of 2020/21, lives with the risk of suddenly and unexpectedly finding themselves in front of closed gates and closed ski lifts. And then? Who will reimburse the cost of the vacations already paid for, who will reimburse the ski tickets already paid for? We have checked 20 ski regions in Switzerland and Austria and compiled the most important information.
Who wants to book a trip or buy a ski ticket and find out when they arrive at the ski resort that the lift has been closed or the hotel has gone bankrupt and they now can't experience the vacation they paid for, but instead still have to fight for the money they spent? Certainly no one. That's why individual regions and ski resorts have started to offer a money-back guarantee, assuring the guest that in the worst case they would be refunded the money. The provider will certainly do everything to ensure that the trip can take place. But this is not done nationally, but in individual regions and ski resorts or at the respective hotel. This depends solely on the provider. Which regions offer such a guarantee, we reveal to them here.
Money-back guarantee in 20 ski regions CH + A
Ski region/country | Money-back guarantee |
|---|---|
Davos | Cancellation guarantee in case of official closure |
Arosa-Lenzerheide | Money-back guarantee, pro rata refund in case of official closure, provided that the entire ski area is closed, refund will be made with settlement or voucher. |
Subscribers see the provisions of another 18 ski regions such as Laax/Flims, Zermatt, Saas-Fee, Jungfrau-Region, St. Moritz/Engadin, Sölden, Vorarlberg, etc.
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Money-back guarantee in 20 ski regions CH + A
Ski region/country | Money-back guarantee |
|---|---|
Davos | Cancellation guarantee in case of official closure |
Arosa-Lenzerheide | Money-back guarantee, pro rata refund in case of official closure, provided that the entire ski area is closed, refund will be made with settlement or voucher. |
Flumserberg | Money-back: winter season 75% of the paid price in the form of a
Gift card; summer season 25% of the paid price in case of closure of the whole(!) ski area.
|
St. Moritz/Engadin | In case of closure of all 12 ski areas partial/refund of unused tickets/subscriptions by means of voucher
|
Laax/Flims | Covid-19 cancellation guarantee: All services of the Weissen Arena Group that cannot be used will be compensated with a voucher. |
Zermatt | Special conditions winter 20/21: Tickets & experiences that cannot be used will be converted into a credit. The credit can be redeemed within 3 years at Zermatt Bergbahnen AG.
The following cases apply: In the case of a medically confirmed illness with COVID-19 or illness in the personal environment and subsequent self-quarantine.
Ban on entry into Switzerland/travel warning for Switzerland
Cessation of operation of the facilities ordered by the state/canton due to COVID-19
|
Saas-Fee | Only for tickets purchased through the webshop - In the event of a Covid19- illness, entry ban or closure of operations, there will be a credit for the 2021/22 season.
|
Adelboden/Lenk | Covid 19 money back guarantee for ski passes and season subscriptions.
|
Jungfrau Region | Covid-19 money back guarantee for Top4 ski passes, Jungfrau Ski Region ski pass, day or multi-day pass. In the event of a lockdown, a refund will be made pro rata temporis
|
Gstaad | In the event of an officially decreed closure of all mountain railroads of the
In case of an official closure of all cable cars of the tariff association Gstaad in winter 2020/21, a credit note will be issued for the ski days not used during the closure for buyers of day & multi-day ski tickets.
|
Glacier 3000/Les Diablerets | Compensation in the event of official ski area closure only for 2020/21 season tickets issued by G3AG; in the form of a voucher that can be used for G3AG products until Dec. 31, 2021
|
Crans-Montana | Day passes (1-15 days) purchased on mycma.store will receive a full refund in case of a total closure of the ski area for the unused ski days
|
Hotel pass: Free hotel cancellation in case of border/ski area closure.
| |
Verbier | Money back guarantee: In case of closure due to Covid-19, a replacement will be provided
|
Engelberg/Titlis | Titliscard, in case of official closure of min. 2 weeks, the amount of the loss will be refunded pro rata in the form of credits.
Free cancellation of the booking up to 24h before departure in case of an official restriction of the trip to Engelberg.
|
High Ybrig | Money-back guarantee under the following conditions: Simultaneous decreed official closure of all mountain railroads during the winter season 2020/21
and the guest has used the annual or season ticket for less than 15 days
|
Vorarlberg (province) | If the traveler cannot start the trip before departure due to Covid 19 disease or prescribed quarantine, the Covid 19 insurance covers the cancellation and the costs up to max. € 3000/person.
|
Arlberg (skiarlberg.at) | Special regulation multi-day and season ski passes for the winter season 2020/21. If all Ski Arlberg lifts are closed by the authorities or with regard to health due to the COVID-19 pandemic, the owner of a multi-day or season ski pass will receive a refund as follows:
a.) Multi-day ski pass:
The refund will be given for those days on which all lifts at Ski Arlberg are closed (hereinafter referred to as "closed days").
b.) Season tickets:
If the season pass was used on less than 20 days, the amount of the refund is calculated according to the number of blocked days as follows:
16 to 45 blocked days: 10 % of the purchase price - 46 to 55 blocked days: 20 % of the purchase price - 56 to 65 blocked days: 30 % of the purchase price - 66 to 85 blocked days: 40 % of the purchase price - 86 to 105 blocked days: 50 % of the purchase price - 106 to 120 blocked days: 60 % of the purchase price - from 121 blocked days: 70 % of the purchase price.
The claim must be made no later than 6 months after the end of the winter season 20/21. After this date the claim expires.
|
Sölden | Free hotel cancellation; Bergbahn recommends taking out a cancellation guarantee otherwise no refund; in the event of a travel warning or official ski area closure, a refund will be given |
Zillertal | In case of official closure of all mountain railroads due to Covid-19, a refund guarantee will be granted. Refunds of the purchase price: until 31.12.2020 80%, until 31.01.2021 60% and until 28.02.2021 40%. |
Ischgl | In case of forced closure of all cable car facilities, border closure or a travel warning due to COVID-19, if the official orders last until the scheduled end of the winter season, the following refund regulation applies: For multi-day ski passes: Refund amount = ticket price - ski pass price for usable days; For season passes, there's a refund if it was used on less than 20 days. Refund amount = ticket price/20 x (20 - days of use). |
This information corresponds to the research up to the editorial deadline, this can change at short notice;
all data without guarantee
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